We would like you to be happy with everything you buy from us, and if something has gone wrong we would very much rather hear from you than not.
Our ebooks and audiobooks are delivered straight to your Glassboxx library. That makes them quick and easy to come by, but it also means they cannot be sent back in the way a printed book can.
Changing your mind
Buying online normally gives you fourteen days to change your mind. For digital books that right ends the moment the download begins, and you are asked to agree to this at checkout so that you can have your book straight away.
So, in all honesty: once a title has arrived in your Glassboxx library, we are not able to take it back.
If you have made a mistake
That said, we are a small publisher and we would rather be kind than rigid. If you have bought the wrong title, or bought the same one twice, please simply write and tell us. If you have not yet opened it we will nearly always be able to put it right, and even if you have we will see what can be done. Do please ask rather than assume the answer is no.
If something is wrong with the book
Nothing here affects your legal rights. Digital content must be of satisfactory quality, fit for purpose and as described, and if it is not we will put it right.
Please tell us if:
- the file is faulty or corrupted, or will not open;
- pages, illustrations or chapters are missing;
- the edition is not as described on our website;
- you have been charged twice, or charged for something you did not order;
- your purchase has not appeared in your Glassboxx library.
We will replace the book or, where we cannot, refund you in full.
Before you buy
Digital editions are read in the free Glassboxx app, on iOS, Android, Windows or Mac. They cannot be read on a Kindle e-reader. Do please make sure the app suits you before buying, as that is not a fault with the book itself.
Getting in touch
Please write to lewismasonichelp@firstygroup.com, quoting your order number and the title concerned. This reaches Lewis Masonic Digital customer services directly, and we aim to reply within two working days.